What postal service do we use?
We use Australia Post and DHL Express.
As an artist it is paramount to provide peace of mind with the best possible delivery service that offers the safest shipping for your artworks.
Once your order ships, you can use your tracking number to find updates via these websites. The responsibility is over to the purchaser to track and follow up with delivery if the timeframe has been exceeded:
POSSIBLE EXTENDED DELIVERY TIMES DUE TO THE CORONAVIRUS ISSUE.
We will work as quickly as possible to get your order out. We are available on email anytime, so please get in touch if you have a pressing shipping date.
Within Australia –
Regular (Australia Post) –
Free shipping Australia wide for all orders over $150.
Under $150 is $9 for regular post.
Delivery within 3-7 business days. WA and TAS may take longer.
Express (Australia Post) –
Flat rate of $15.00.
Delivery within 1-5 business days (calculate delivery time from Lennox Head here).
– Please note: Express (Australia Post) orders will be redirected to your local Post Office if your address is unattended at the time of delivery.
All International locations – Quote will be estimated at your checkout (DHL Express).
– Delivery within 2-7 business days
Additional Information –
Please enter your shipping address correctly, as once your order has been received and dispatched, we can not alter address details and you will be charged the standard cost of postage.
CUSTOMS/IMPORT TAXES FOR INTERNATIONAL ORDERS
All international customers are responsible for the customs duties and taxes within their own country. For further information, please contact your local customs office.
Carly will need to declare the full dollar value on international shipments. Unfortunately we cannot put a lower value on the parcel.
If the receiver refuses to pay taxes + duties, the item(s) will be returned to us and the order will be refunded excluding return shipping fee and original shipping fee.
LIABILITY FOR LOST OR DAMAGED GOODS
Please be aware, once orders ship, they will become the responsibility of receiver and you will need to get in touch with the shipping provider for more information; either Australia Post for domestic orders or DHL express for international orders.